Refund and Returns Policy
Last Updated: May 2026
InGain LLC — Commercial Quality Dispute and Refund Policy
InGain LLC operates exclusively as a B2B wholesale green (unroasted) coffee importer (roasted coffee beans upon request and availability). All commercial transactions are governed by a confirmed Proforma Invoice, agreed specifications, and the Terms and Conditions published on this website. This policy sets out the conditions under which a quality dispute may be raised and the remedies available.
Buyer's Responsibility Before Ordering
InGain LLC provides free green coffee samples to all prospective buyers prior to commercial order placement. By placing a commercial order following sample receipt and evaluation, the buyer confirms that the sample evaluated is representative of the lot to be ordered and that the specifications provided in the Proforma Invoice are acceptable. Buyers who have not requested or evaluated a sample prior to ordering bear full responsibility for lot acceptance.
No quality dispute may be raised on grounds of flavor profile, roasting characteristics, sensory evaluation, or cup score unless a specific SCA cupping score floor was explicitly agreed in writing on the Proforma Invoice and the lot demonstrably falls below that agreed floor as evidenced by a qualifying independent inspection report.
Conditions for Raising a Valid Quality Dispute
A quality dispute will only be considered valid if all of the following conditions are met simultaneously:
The dispute is raised in writing to info@ingainllc.com within fourteen calendar days of confirmed delivery at the buyer's designated warehouse. Claims received after fourteen calendar days from confirmed delivery will not be considered, except in cases where a defect was demonstrably latent and not discoverable through reasonable inspection within that period, in which case the buyer must notify InGain LLC in writing within fourteen calendar days of discovery.
The claimed deviation is objective and measurable — specifically, moisture content outside the range stated on the Proforma Invoice, screen size below the agreed grade, defect count exceeding the agreed maximum as defined by the ICO grading standard for the specific origin, or foreign matter contamination. Subjective assessments of flavor, color, aroma, or roasting behavior do not constitute valid dispute grounds unless explicitly specified and agreed in the Proforma Invoice.
The buyer provides a written claim document including photographic (video) evidence of the alleged defect taken immediately upon delivery and before any processing, roasting, blending, or mixing of the lot.
The buyer must provide an independent inspection report from an internationally accredited body — SGS, Bureau Veritas, or equivalent — confirming the alleged deviation from specification. For claims involving a confirmed lot value below USD 1,000, InGain LLC may at its sole discretion accept detailed photographic (video) evidence and a written technical description in place of a full inspection report. For claims above USD 1,000, an independent inspection report is required. The cost of any inspection is borne by the buyer regardless of the outcome.
The goods in question have not been processed, roasted, blended, mixed with other lots, or altered in any way from their delivered condition. InGain LLC will not accept claims on coffee that has already entered the buyer's production process.
Goods Not Eligible for Claims
The following circumstances do not constitute valid grounds for a dispute and no remedy will be offered:
Minor natural variations in moisture content, color, and aroma within industry-standard tolerances that are inherent to agricultural commodity products.
Variations between the free sample and the commercial lot that fall within standard agricultural tolerances, unless a written tolerance range was explicitly agreed on the Proforma Invoice.
Buyer's inability to achieve a desired roast profile, cup score, or sensory outcome, where no specific measurable parameter was agreed in writing.
Claims arising from storage, handling, transport, or processing by the buyer or their logistics partners after delivery.
Claims raised more than fourteen calendar days after confirmed delivery.
Claims not supported by a qualifying independent inspection report from an accredited body.
Claims on any lot for which the buyer did not request or evaluate a pre-order sample.
Remedies Available
Where InGain LLC accepts a quality dispute as valid following review of the submitted evidence, the following remedies may be offered at InGain LLC's sole discretion:
A proportional price credit applied to the buyer's next confirmed order, calculated on the percentage of the lot demonstrably affected by the confirmed deviation.
Replacement of the affected portion of the lot on the buyer's next order at no additional cost.
A partial refund strictly limited to the value of the confirmed defective portion of the lot, calculated at the per-kilogram price paid.
InGain LLC's maximum liability in any accepted valid claim is limited to the value of the confirmed defective portion of the specific lot in question, calculated at the per-kilogram price paid. InGain LLC does not accept liability for the total order value, nor for any indirect, consequential, or business losses arising from a quality dispute. This limitation reflects the commercial nature of agricultural commodity trading and applies regardless of the legal basis of the claim.
Dispute Resolution Process
Where InGain LLC and the buyer cannot reach agreement on a quality dispute, either party may appoint an independent third-party arbitrator with expertise in international green coffee trading. The cost of independent arbitration is shared equally between the parties. The outcome of independent arbitration is binding on both parties. Any unresolved disputes are subject to the exclusive jurisdiction of the courts of the State of Wyoming, USA.
Contact for Quality Disputes
All claims must be submitted in writing to: info@ingainllc.com with the subject line: Quality Dispute — [Your Company Name] — [Invoice Reference Number]. Claims submitted verbally or by telephone will not be considered as formal dispute submissions. Written submission to info@ingainllc.com is the only accepted method of initiating a quality dispute. InGain LLC reserves the right to request additional supporting documentation at any stage of the review process.
InGain LLC 30 N Gould St, Ste 34541, Sheridan, WY 82801, USA Email: info@ingainllc.com